Career Journey
Work Experience
My professional journey and work experience
3+
Roles
6
Countries Served
50+
People Supported
Work History
Call Centre Agent
CCI-Global
Nov 2025 - Apr 2026
Customer ServiceGlovoMulti-countryEscalation Management
Expertly handled high-volume customer and courier inquiries for Glovo across six African countries.
- Handled high-volume inquiries across 6 African countries
- Resolved complex delivery issues with high customer satisfaction
- Managed escalations efficiently under pressure
- Demonstrated exceptional cross-cultural communication skills
ICT Intern
Ministry of Cooperatives
May 2025 - Aug 2025
Technical SupportNetworkingHardwareSystem Administration
Volunteer Teacher
Christ Victory Centre
Sep 2023 - Dec 2023
TeachingMathematicsScienceEnglishCommunity Service
Key Skills Gained
Customer Support
Technical Troubleshooting
Network Maintenance
Cross-cultural Communication
Escalation Handling
End-user Training
Lesson Planning
Problem Solving
Team Collaboration
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